Terms of Service

1. Service

EU VAT Calculator provides VAT calculations, rate information, and VAT-number checks using the European Commission's VIES service. The paid Evidence Pack records a batch of VIES responses in downloadable PDF and CSV files.

2. Informational purpose

Rates, category summaries, calculations, and VIES responses are informational and are not legal, accounting, or tax advice. Rate eligibility depends on the supply, customer, place-of-supply rules, exemptions, and national law. Verify material decisions with official guidance or a qualified adviser.

3. VIES availability and meaning

VIES queries national databases operated by EU member states. Those systems can be unavailable or return incomplete business details. A valid response records status at the time checked; it does not guarantee future validity or, by itself, establish entitlement to zero-rate a transaction.

4. Acceptable use

You must not attempt to evade rate limits, interfere with the service, submit unlawful data, resell access, or use automated traffic that degrades availability. We may restrict abusive traffic.

5. Evidence Pack purchase

An Evidence Pack costs €4.99 as a one-time payment. It is not a subscription and does not renew. One purchase generates one report for up to 250 unique VAT IDs. A purchase is consumed after report generation begins successfully; if every VIES request fails, the pack is released so you can retry.

6. Refunds

If a technical fault attributable to our service prevents report generation, contact [email protected]. Refund requests are assessed case by case. Statutory consumer rights remain unaffected.

7. Liability

The service is provided “as is” without warranties. To the extent permitted by law, we are not liable for tax filings, transaction decisions, lost profits, or indirect loss based on use of the service. Our aggregate liability for a paid report is limited to the amount paid for that report.

8. Governing law and contact

These terms are governed by applicable Bulgarian and European Union law. Questions may be sent to [email protected].